Frequently asked questions

Got questions about what we do, or the way in which we work? Our friendly team in the office will be more than happy to talk you through the process. In the meantime, here you'll find answers to some of the most commonly asked questions.

Do you take everything away?

Most customers these days require removal of arisings from site and this will normally be specified in the quotation. However woodchips make a useful garden mulch and we are increasingly finding clients requesting that the chips are left for their own use. Timber may also be useful for firewood. It is not normally left in sizes 'ready for the fire' unless specified.

What happens to the stump chippings?

When a stump is removed using a grinder, the resultant chips will not be removed unless specified. This is because they become incorporated with the soil and begin to decompose quite rapidly.

Will my neighbours be affected?

Sometimes it is necessary to have access to a neighbouring property - particularly when branches overhang. Please inform them of your intention to carry out work and the date on which it will take place. Our staff are polite and courteous. However, a neighbour returning from shopping or work will not be amused to find people on their property if not informed.

Do I need permission?

Tree Preservation Orders (TPO): A TPO is legal order made by the District Council as Local Planning Authority (LPA) which makes it an offence to prune, fell or willfully damage a tree covered by the order without the Authority’s consent. If a tree is covered by a TPO, it requires a formal application to the relevant authority. The council then has 8 weeks to process the application and make its decision. The fines for carrying out work to a protected tree are severe and can be up to £20,000, so it is always best to check if a tree is protected.

Conservation Area. All trees in Conservation Areas are protected except those less than 7.5cms in diameter (measured 1.5m above the ground). The Local Planning Authority must be formally notified of any proposed work and it has 6 weeks in which to consider the proposal. No work must be carried out during this period, otherwise there could be a heavy fine.

Down To Earth can make the whole process easier for you by submitting an application on your behalf; please talk to the estimator when he visits or ask our office staff.